Banco BBVA

Very good branch! People who complain about shifts and waiting times are honestly people who don't understand the bank's business. Of course, attention and service are essential, but in a bank the sale is more important, therefore they will give more priority to those who go for a credit card, loan, insurance, etc. And at the end they will leave whoever goes for a clarification, opening an account, etc. That is in any branch and in any bank. And I have also had to see what they are doing for things that they themselves can do from home, request an account statement, make a clarification, unrecognized payment, investment, various things that can be fixed from the app or telephone line. Also in asking is giving, I have seen how people are rude to the bank staff and even more so to those at the entrance, they do not respect the rules of the branch and want to be treated as if they were the prince of England . When I go to the bank or when you go, understand that they are also people, it is their job, they have goals and they have to achieve them, they have a family, it is part of, let's help make things more practical, not make them worse.

In addition to being a branch and having ATMs, it has the option of ATMs from the car. In the same way there are offices of the patrimonial bank. All very accessible in one place.

He observed that several of us have been attacked by the director of this branch, as Mrs. Mayte mentioned to me, the same director shouted an anti-sounding word at me, Mrs. Mayte, if you would like to contact me, I will file a complaint now, but we can go together to the profeco to report this person

I took my turn to be served by an executive, there were only two people before me and I waited to be served, 40 minutes passed and NOTHING, finally an executive came out and without changing shifts on the screen he chose a girl in a cap to serve her, WITHOUT TURN, probably some friend, the man with a shift before me got up very upset and went to the other executive telling him what his colleague did when he "selected" a girl without a shift and he attended to him. Next I went to the "DIRECTOR" cubicle of that branch and briefly mentioned the facts to him, he said he was VERY BUSY and closed the door on me. I continued in front of her cubicle and minutes passed being ignored. So I knocked on the hallway wall and the DIRECTOR opened his door and yelled at me saying that I couldn't do that, I replied that the Branch couldn't ignore a customer, skip shifts, much less disrespect them by yelling at me. and ignoring turns. He continued yelling at me without resolving my situation. I stood firm and without "FEAR" of the fury of the "DIRECTOR" yelling at me, I made it very clear that I am a client, I don't know, dog. So when the other executive vacated, I was assisted. What kind of character is this DIRECTOR, who learns to resolve and put order in his workplace and NEVER to yell at BBVA clients. TERRIBLE DIRECTOR

The executives at the desk are super slow, they barely finish serving a client and go to talk to the manager in the office, they are laughing and laughing looking at their cell phone, terrible service 😡 The shift numbering is behind, we are already on DC 23 and they barely have DC 06 on the screen